How can we help?
Our team supports riders and driver partners. Reach us by email or phone.
Before you contact us
Include these details so we can solve your issue faster:
- The mobile number registered on your account
- Whether you are a rider or a driver partner
- The trip date and time, if your issue is about a trip
- Screenshots, if they help explain the problem
Frequently asked questions
I was charged the wrong amount for a trip.
Email us within 7 days with your trip details (date, time and the phone number on your account). Approved refunds go back to your original payment method within 5–7 working days.
I left something in the vehicle.
Contact us right away with your trip details and a description of the item. We will try to reach the driver for you.
How do I become a driver partner?
Download the Navro Partner app, sign up with your mobile number and upload your driving licence, RC, insurance and photo. Our team will review your documents.
I didn't receive my OTP.
Check that your mobile number is correct and that you have network coverage, then wait a minute and tap resend. If it still doesn't arrive, contact us.
How do I delete my account?
Go to Profile → Delete account in the app, or see our account deletion page.
Navro is operated by Jayone Technologies. See our Privacy Policy and Terms & Conditions.