Navro
Legal · Terms

Terms & Conditions

The rules for riding, sending parcels and driving with Navro.

Last updated: 5 October 2026

On this page
  1. Our role
  2. Eligibility and accounts
  3. Bookings and fares
  4. Cancellations
  5. Payments and refunds
  6. Rider responsibilities
  7. Driver partner responsibilities
  8. Prohibited conduct
  9. Ratings and reviews
  10. Suspension and termination
  11. Intellectual property
  12. Disclaimers and limitation of liability
  13. Indemnity
  14. Governing law and disputes
  15. Changes to these Terms
  16. Contact us
These Terms & Conditions ("Terms") govern your use of the Navro app (for riders), the Navro Partner app (for driver partners) and related services (the "Services"), operated by Jayone Technologies ("we", "us", "our"). By creating an account or using the Services, you agree to these Terms. If you do not agree, please do not use the Services.

01Our role

Navro is a technology platform that connects riders with independent driver partners for bike, car and parcel trips. Jayone Technologies does not provide transportation services itself and is not a transport carrier. Driver partners are independent service providers, not our employees or agents.

02Eligibility and accounts

  • You must be at least 18 years old and able to enter into a binding contract.
  • You must register with a valid mobile number and give accurate information.
  • You are responsible for all activity on your account. Keep your device and one-time passwords secure.
  • You may hold only one rider account and one driver account.

03Bookings and fares

  • The fare shown before booking is an estimate based on distance, time, vehicle type and demand.
  • The final fare may differ because of route changes, waiting time, tolls, parking, demand-based pricing, or changes to your destination.
  • Applicable taxes, booking fees and platform fees are shown in your fare breakdown.
  • Coupons and promotions are subject to their own conditions and may be withdrawn at any time.

04Cancellations

You can cancel a booking from the app. A cancellation fee may apply if you cancel after a driver has accepted the trip or arrived, or if you do not show up at the pickup point. Any fee is shown in the app before you confirm. Drivers who cancel accepted trips repeatedly may have their accounts restricted.

05Payments and refunds

  • You can pay in cash to the driver, or online through our payment partner, Razorpay.
  • You agree to pay the full fare and any applicable charges for every completed trip.
  • If you were charged incorrectly, contact support within 7 days of the trip. Approved refunds go back to the original payment method, usually within 5–7 working days.

06Rider responsibilities

  • Treat drivers with respect and follow their reasonable safety instructions.
  • Wear a helmet on bike trips and a seatbelt in cars where available.
  • Do not damage the vehicle or carry illegal, dangerous or prohibited items.
  • For parcel trips: do not send illegal goods, drugs, weapons, explosives, flammable or hazardous materials, cash, jewellery, or perishable or fragile items without proper packing. You are responsible for the contents of your parcel.

07Driver partner responsibilities

  • Hold and maintain a valid driving licence, vehicle registration, insurance and any permits required by law.
  • Keep your vehicle safe, clean and roadworthy.
  • Obey all traffic laws and never drive under the influence of alcohol or drugs.
  • Provide a helmet to bike riders.
  • Do not ask for payment above the fare shown in the app.
  • You are responsible for your own taxes on your earnings. Payouts are made to the UPI ID you provide, subject to the minimum withdrawal amount shown in the app.

We may review your documents at any time and suspend your account if they are invalid or expired.

08Prohibited conduct

You must not:

  • Harass, threaten, abuse or discriminate against anyone
  • Use the Services for any unlawful or fraudulent purpose
  • Create fake accounts or bookings, or misuse coupons and referrals
  • Interfere with, copy, reverse-engineer or disrupt the Services
  • Contact other users for purposes unrelated to a trip

09Ratings and reviews

Riders and drivers can rate each other after a trip. Ratings help keep the platform safe and good quality. Accounts with consistently low ratings may be restricted. Reviews must be honest and must not contain abusive content.

10Suspension and termination

You can stop using the Services and delete your account at any time. We may suspend or terminate your account if you break these Terms, act in a way that puts others at risk, or if required by law.

11Intellectual property

The Navro and Navro Partner names, logos, apps and content belong to Jayone Technologies. We give you a limited, personal, non-transferable licence to use the apps for their intended purpose. You may not copy, modify or distribute them without our written permission.

12Disclaimers and limitation of liability

The Services are provided "as is" and "as available". We do not guarantee that a driver will always be available or that the Services will be uninterrupted or error-free.

To the fullest extent allowed by law, Jayone Technologies is not liable for indirect, incidental or consequential losses, or for the acts or omissions of riders or driver partners. Our total liability for any claim connected to a trip is limited to the fare paid for that trip. Nothing in these Terms limits liability that cannot be limited by law.

13Indemnity

You agree to compensate Jayone Technologies for any claims, losses or costs that arise from your breach of these Terms or your misuse of the Services.

14Governing law and disputes

These Terms are governed by the laws of India. Please contact support first so we can try to resolve any dispute. If it cannot be resolved, the courts of India have jurisdiction. Users outside India may also have rights under their local consumer laws.

15Changes to these Terms

We may update these Terms from time to time. We will change the "Last updated" date and, for important changes, notify you in the app. If you keep using the Services after a change, you accept the updated Terms.

16Contact us