01Information we collect
Account information: your mobile number (verified by a one-time password), name, email address (optional) and profile photo (optional).
Driver/partner information: driving licence, vehicle registration certificate (RC), insurance document, profile photo, vehicle details, and your UPI ID for payouts. These are used to verify you and pay you.
Location information:
- Riders: precise location while the app is in use, to set pickup points, show nearby vehicles and track your trip.
- Drivers: precise location, including in the background while you are online, to match you with nearby ride requests, guide you to the rider and share your live position during a trip. Background location stops when you go offline.
Trip information: pickup and drop-off locations, route, distance, duration, fare, saved places, cancellation reasons, and the ratings and reviews you give or receive.
Payment information: payment method, amount and status. Online payments are processed by Razorpay. We do not store your card, UPI PIN or bank login details.
Device information: device model, operating system, app version, and a push notification token.
Support communications: messages you send to our support team or to the in-app help assistant.
Photos and media: photos you choose to upload, such as a profile picture or driver documents. We only access photos you choose.
02How we use your information
- Create and secure your account and verify your identity
- Connect riders with nearby drivers and complete trips
- Calculate fares, process payments, refunds and driver payouts
- Verify driver documents and keep the platform safe
- Send trip updates, receipts and important service notifications
- Provide customer support and resolve disputes
- Prevent fraud and abuse, and enforce our Terms
- Improve and fix our Services
- Comply with legal obligations and lawful requests from authorities
We do not sell your personal information.
03How we share your information
Between riders and drivers: when a trip is booked, the rider sees the driver's name, photo, rating, vehicle details and live location. The driver sees the rider's name, pickup and drop-off locations, and rating.
Service providers who process data on our behalf, only as needed to run the Services:
- Google Maps for maps, routes and addresses
- Google Firebase Cloud Messaging for push notifications
- Razorpay for payment processing
- Cloudinary for storing uploaded photos and documents
- SMS providers for sending one-time passwords
- OpenAI for powering the in-app help assistant (only the messages you type into it)
- Cloud hosting and database providers
Legal reasons: we may share information with law enforcement or government authorities when required by law, or to protect the safety, rights or property of our users, the public or Jayone Technologies.
Business transfers: if we are involved in a merger, acquisition or sale of assets, your information may be transferred as part of that transaction.
04Data retention and account deletion
We keep your information for as long as your account is active. You can delete your account at any time from Profile → Delete account in the app, or by following the steps on our account deletion page.
When you delete your account, we remove your name, email, profile photo and notification token, and permanently anonymize your mobile number. Trip, payment and tax records may be kept for as long as Indian tax, accounting and other laws require, and for resolving disputes or preventing fraud. After that, they are deleted or anonymized.
05Security
We use reasonable technical and organizational safeguards, including encrypted connections (HTTPS), hashed one-time passwords and access controls. No method of transmission or storage is 100% secure, but we work to protect your information.
06Your rights
Depending on where you live (including under India's Digital Personal Data Protection Act, 2023 and, for users in the EU/UK, the GDPR), you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Delete your account and personal information
- Withdraw consent, such as by turning off location or notification permissions in your device settings
- Raise a complaint with us or with your local data protection authority
To use these rights, contact us using the details below.
07International users and data transfers
The Services are operated from India. Our service providers may process your information in other countries. Where this happens, we take steps to make sure your information stays protected as described in this policy.
08Children
The Services are not intended for anyone under 18. We do not knowingly collect information from children. If you believe a child has given us personal information, please contact us and we will delete it.
09Changes to this policy
We may update this policy from time to time. We will change the "Last updated" date above and, for important changes, notify you in the app.
10Contact and grievance officer
For questions, requests or complaints about this policy or your personal information, contact our Grievance Officer:
- Company: Jayone Technologies
- Email: jay886631@gmail.com
- Phone: +91 84695 01477
We aim to respond within 7 working days.